Cancellation and Refund Policy
We strive to provide transparency in how cancellations and refunds are managed. This policy explains the conditions under which you can cancel your participation in a competition or request a refund.
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1. Tournament Cancellation
Cancellations of registrations for tournaments are generally not permitted. However, if a tournament is canceled by us, all participants will receive a full refund.
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2. Requesting Refunds
If you are unable to participate in a tournament due to technical issues or unforeseen circumstances, you may submit a refund request. Each request will be assessed individually, and you must contact our support team within the specified timeframe for assistance.
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3. Non-Refundable Charges
Certain charges, such as entry fees for paid tournaments, are non-refundable once the tournament begins. Please review the specific terms and conditions of each tournament before registering to understand its refund policy.
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4. Refund Processing
Refunds will be issued to the original payment method used during the transaction. Processing times may vary depending on your payment provider and could take several business days to complete.
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5. Policy Updates
We reserve the right to update or modify this Cancellation and Refund Policy at any time. Updates will be posted on this page and will become effective immediately upon publication.